Mission Description                      

• Manage the teams handling Sea Export out of Kenya.
• Keep the team informed of the changes/evolutions & communicate the necessary internal alignments, objectives.
• Evaluate the subordinates performance.
• Develop the skills of the employees.
• Implement good conditions (procedure) of the case transfer in case of organizational changes within the team.
• Build the Middle office organization, expertise, the means and ensure the standard processes are in place.
• Ensure the organization, the expertise and the means are in line with the objectives given by the Manager.
• Regularly review the Standard Operating Procedure (SOP) and ensure alignment to serve customers.
• Control the implementation of the SOP by MO team, Quality audit (internal and external) and by continually monitoring it against the approved action plan.
• Coordinate and monitor operations.
• Monitor the quality of service provided to the clients.
• Control and manage the risks.
• Ensure the risk control framework is in place.
• Implement all actions to ensure minimal extra/additional charge exposure.
• Ensure our agreed contractual KPIs with the clients and internal KPIs are met.
• Implement all actions to ensure minimal disbursements exposure (compliance classification procedures, application of proper billing and expenses posting to the files and manage the risk (focus on debit).

Profile

• Business Degree.
• Diploma in Shipping, Clearing & Forwarding or related field.
• 5 years’ experience in a busy Shipping Company or related field.
• Minimum of a 1 year experience in Managerial role.