Principle Accountabilities

Administrative Support:

• Manage and maintain the Business Development team’s calendars, schedule meetings, and coordinate appointments, considering time zone differences if applicable.
• Prepare agendas, take minutes during meetings, and follow up on action items.
• Organize and maintain physical and electronic files and records, ensuring easy access to information.
• Handle incoming and outgoing correspondence, including emails, letters, and phone calls, professionally and efficiently.
• Assist with travel arrangements, including booking flights, accommodations, and transportation, potentially considering local travel logistics in Nairobi.
• Prepare expense reports and track departmental budgets.
• Manage office supplies and ensure the Business Development team has the necessary resources.

Sales and Marketing Support:

• Assist in the preparation of presentations, proposals, and other sales and marketing materials, ensuring they are accurate, professional, and aligned with brand guidelines.
• Coordinate the distribution of marketing materials and information to potential clients and partners.
• Maintain and update CRM (Customer Relationship Management) systems with accurate and timely information on leads, contacts, and activities, potentially using systems common in the Nairobi market.
• Assist with the organization and coordination of business development events, such as seminars, networking sessions, and property launches in Nairobi.
• Conduct basic market research and gather information on potential clients and competitors in the local real estate landscape.

Communication and Coordination:

• Serve as a central point of contact for the Business Development team, facilitating communication with internal departments and external stakeholders.
• Liaise with marketing, legal, finance, and operations teams to ensure smooth workflow and information sharing.
• Follow up with potential clients and partners as directed by the Business Development Manager.

Data Management and Reporting:

• Assist in the compilation and analysis of business development data and metrics.
• Prepare basic reports on lead generation, sales activities, and other key performance indicators.
• Ensure data accuracy and integrity within relevant databases and systems.

Project Support:

• Provide administrative support for specific business development projects and initiatives.
• Track project timelines and assist in ensuring deadlines are met.
• Coordinate with external vendors and service providers as needed.

General Office Management:

• Maintain a well-organized and efficient work environment for the Business Development team.
• Handle ad-hoc administrative tasks and projects as assigned.

Key Competencies and Skills

Technical Competencies

• Knowledge of CRM software and Microsoft Office Suite – Intermediate excel skills.
• Solid customer service attitude with excellent negotiation skills.
• Knowledge of KYC/AML compliance requirements.
• Knowledge of TCF (Treating Customers Fairly) principles.
• Astute product knowledge.
• Knowledge of portfolio management.
• Process orientation and Discipline.
• Commercial acumen.
• Organizational skills.
• Analytical skills.

Leadership Competencies

• Strategic orientation.
• Result orientation.
• Strong communication and team management skills.
• Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.

Minimum Qualifications, Knowledge and Experience

Academic & Professional Qualification

• Bachelor’s Degree in Business Administration or related field.

Experience

• At least 3 years-experience in administration role in a financial institution.

HOW TO APPLY

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Principle Accountabilities

Financial Modelling and Analysis:

• Develop and maintain sophisticated financial models for real estate acquisitions, developments, and portfolio performance analysis, including discounted cash flow (DCF), net present value (NPV), and internal rate of return (IRR) calculations.
• Conduct sensitivity analysis and scenario planning to assess potential risks and returns under various market conditions.
• Analyse financial statements, operating budgets, and variance reports to identify trends, opportunities, and potential issues.

Investment Analysis and Due Diligence:

• Evaluate potential real estate investment opportunities, including acquisitions, developments, and joint ventures, through thorough financial analysis and market research.
• Participate in the due diligence process, reviewing financial documents, leases, and other relevant information.
• Prepare investment memos and presentations summarizing findings and recommendations for senior management.

Budgeting and Forecasting:

• Assist in the development and monitoring of annual budgets and forecasts for real estate assets and projects.
• Track performance against budget and provide variance analysis with explanations and recommendations.
• Develop long-term financial projections to support strategic planning.

Financial Reporting:

• Prepare accurate and timely financial reports, including performance reports, variance analyses, and investor reports.
• Ensure compliance with accounting principles and reporting requirements.
• Assist with audits and tax preparations as needed.

Asset Management Support:

• Analyse the financial performance of existing real estate assets and identify opportunities for value enhancement and cost optimization.
• Support asset management teams with financial analysis related to leasing, capital improvements, and operational efficiency.

Market Research and Benchmarking:

• Conduct research on market trends, comparable transactions, and economic indicators to support financial analysis and valuation.
• Benchmark the financial performance of the company’s assets against industry peers.

Collaboration and Communication:

• Work closely with various internal teams, including acquisitions, development, asset management, and accounting.
• Communicate financial findings and recommendations clearly and effectively to both financial and non-financial stakeholders.
• Participate in team meetings and contribute to strategic discussions

HOW TO APPLY

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Principle Accountabilities

• Ensure growth of the branch asset & liability books and profitability by working with and directing the branch sales team on activations, portfolio management, strategy adoption, customer visits and sales activities in general
• Monitor non-performing loans and manage the same.
• Setting up the branch business development strategy in line with company strategy and preparation of relevant reports to monitor and review performance
• Ensure optimum team productivity and identify training needs of the team.
• Cross selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
• Maintaining customer relations by regular contact to ensure customer satisfaction business continuity
• To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
• To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
• To analyze loan applications by interviewing the customers.
• To identify customers borrowing needs by interviewing so as to ensure selling of the right products.

Key Competencies and Skills

• Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills, and Product knowledge.
• General competencies: Team Work, Listening skills.

Minimum Qualifications, Knowledge and Experience

• Education: A business-related degree
• Experience: 3 years in Banking Industry

HOW TO APPLY

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Principle Accountabilities

Strategy

• Responsible for developing a detailed strategy that would enable him/her grow and maintain a customer portfolio that will ensure the delivery of the business targets in accordance with the Department’s annual performance plans.
• Support the drive of growth and opportunities in the assigned sectors.
• Responsible for managing a portfolio of business banking customers, with accountability for sales, service, risk and operational delivery and acquisition of new to bank customers.

Business Development

• Responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of the Bank and as set by the Head of Business Banking. This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.

Credit

• Responsible for building a high-quality client portfolio by effectively managing clients across the entire financing cycle.

Customers / Stakeholders

• Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards.
• Ensure that client plans are co-ordinated and the respective support teams are in place with Critical Account objectives accepted, where applicable.
• Take a proactive approach to client planning across the portfolio collaborating with product partners and senior management, as appropriate.
• Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile.
• Ensure early identification of problem relationships and act where there are potential and existing problem accounts to protect HFC interests.

Portfolio management and Collection

• Conduct review of the sector performance, addressing key mitigants and growth opportunities in the sectors.
• Conduct consistent monitoring of deals to prevent defaults on client’s payment, alterations in the client’s business, and to be aware of forthcoming client’s financial needs.
• To continuously be reassessing risks associated with the sector the client is in and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings
• Contact the client immediately (meeting him/her in person if required) in the event of non-payment of a facility installment, and, if not resolved, take subsequent actions to recover credit in arrears according to Bank procedures.
• Monitor facility accounts in arrears and work with the relevant Bank staff to reduce the portfolio at risk, and work with the Collections Unit to develop and implement recovery processes.

Operations/Compliance

• Responsible for ensuring that his/her assigned portfolio is in compliance with Bank policies.

Key Competencies and Skills

Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge

General competencies: Team Work, Listening skills, Decision making skills, Accountability, Relating & networking skills, business acumen, Delivering results and meeting customer expectations, Verbal & written communication.

Minimum Qualifications, Knowledge and Experience

Education

• Business related degree from an accredited university preferably with a major in Finance, Marketing and/or Economics;

Experience:

• At least five (5) years’ experience in banking, with proven experience of at least two (2) years in a similar position or at least 3 years banking experience and sales/marketing background, where he/she managed a portfolio of Business or Commercial/Corporate Banking clients.
• Experience managing borrowing customers and analyzing financing proposals, especially for Business clients.

HOW TO APPLY

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Principle Accountabilities

• Cross selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
• Maintaining customer relation by regular contact to ensure customer satisfaction business continuity
• To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
• To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
• To analyze mortgage loan applications by interviewing the customers.
• To identify customers borrowing needs by interviewing so as to ensure selling of the right mortgage product.
• To safeguard bank assets by being a dual custodian to minimize frauds and losses

Key Competencies and Skills

Technical and General Competencies:

• Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge
• General competencies: Team Work, Listening skills

Minimum Qualifications, Knowledge and Experience

• Education: A business-related degree
• Experience: 3 years in the Banking Industry