Safaricom Kenya

Safaricom PLC is Kenya’s largest telecommunications provider and a leading technology company in East Africa. Headquartered at Safaricom House in Nairobi, it offers a wide range of services including mobile voice, data, messaging, financial services, and digital solutions.

📜 Company Overview

• Founded: 1997 as a subsidiary of Telkom Kenya; Vodafone Group acquired a 40% stake in 2000.

• Public Listing: Listed on the Nairobi Securities Exchange (NSE) under the ticker SCOM since 2008.

• CEO: Peter Ndegwa.

• Employees: Over 6,600 as of 2023.

• Headquarters: Safaricom House, Waiyaki Way, Westlands, Nairobi, Kenya.

Safaricom controls approximately 65.7% of the Kenyan mobile market, with a subscriber base of around 47 million as of 2024 .

💼 Services & Products

• Mobile Services: Voice, SMS, 2G/3G/4G, and 5G connectivity.

• M-PESA: Launched in 2007, this mobile money platform revolutionized financial services in Kenya, enabling users to send and receive money, pay bills, and access loans and savings products. M-PESA has expanded to several countries, including Tanzania, Mozambique, and Ethiopia .

• Digital Services: E-commerce (Masoko), cloud computing, music streaming, and fiber optic internet.

• Financial Products: M-Shwari (savings and loans), Fuliza (overdraft service), and partnerships with banks for enhanced financial inclusion.

🌍 Regional Expansion

In 2022, Safaricom launched operations in Ethiopia through its subsidiary, Safaricom Telecommunications Ethiopia. Despite initial challenges, including security concerns and currency instability, the company remains optimistic about Ethiopia’s growth potential. By 2025, customer numbers in Ethiopia grew significantly, contributing to a 10% increase in group service revenues to 371.4 billion Kenyan shillings .

📈 Financial Performance (FY2024)

• Revenue: Approximately KES 349.4 billion (~$2.7 billion) as of March 2024 .

• Operating Income: KES 96.16 billion.

• Net Income: KES 68.6 billion.

• Dividend: Final dividend of KES 0.65 per share proposed for FY2024-2025 .

🏃 Social Impact & Sustainability

Safaricom is committed to transforming lives through various initiatives:

• Financial Inclusion: M-PESA has driven financial inclusion in Kenya to over 84% of the adult population .

• Community Development: Sponsors the annual Lewa Safari Marathon to raise funds for community development and wildlife conservation .

• Economic Contribution: Supports over one million jobs directly and indirectly, with a total economic value estimated at KES 542 billion (~$4.1 billion) for the 12 months through March 2023 .

  Phone Contacts

  • Prepaid Customer Care: 100 (free within Kenya) or +254 722 002 100 (for international calls)

  • Postpaid Customer Care: 200 (free within Kenya) or +254 722 002 200 (for international calls)

  • General Inquiries: +254 722 000 000

  • Complaints/Feedback: +254 800 720 009 (Ethics Hotline)

  • Privacy Inquiries: +254 722 200 4524 / +254 722 200 4260

  • Media/PR Inquiries: +254 722 200 3272