KCB Bank Kenya

KCB Bank Kenya Limited is one of the largest and most established commercial banks in Kenya, operating as a wholly owned subsidiary of KCB Group Plc. Headquartered in Nairobi, the bank is licensed by the Central Bank of Kenya and offers a wide range of financial services to individuals, SMEs, corporates, and institutions.

🏛️ History & Corporate Structure

The origins of KCB trace back to 1896, when the National Bank of India opened a branch in Mombasa. Following several mergers and government acquisitions, the bank was fully nationalized in 1970 and renamed Kenya Commercial Bank (KCB). In 2015, KCB Group Plc was established as a non-trading holding company, and KCB Bank Kenya Limited was incorporated to manage the Kenyan banking operations .

🌍 Regional Presence

KCB Bank Kenya is part of the broader KCB Group, which operates across several East and Central African countries, including:

• KCB Bank Tanzania

• KCB Bank Uganda

• KCB Bank Rwanda

• KCB Bank Burundi

• KCB Bank South Sudan

• Trust Merchant Bank (Democratic Republic of Congo)

This extensive network positions KCB Group as a leading financial services provider in the region .

📊 Financial Highlights

As of June 2023, KCB Group reported:

• Total Assets: US$12.84 billion (KES 1.86 trillion)

• Net Income: US$111.17 million (KES 16.1 billion)

• Revenue: US$504.75 million (KES 73.1 billion)

These figures underscore the bank’s robust financial performance and its significant role in the Kenyan banking sector .

🧑‍💼 Leadership

• Group CEO: Paul Russo, appointed in May 2022, previously served as the Managing Director and CEO of National Bank of Kenya .

• Managing Director & CEO, KCB Bank Kenya: Annastacia Kimtai, appointed in April 2023, is the first individual to serve exclusively in this role following the separation of duties between the holding company and its subsidiaries

🏢 Infrastructure & Branch Network

KCB Bank Kenya boasts the largest branch network in the country, with over 200 branches, 367 ATMs, and more than 16,000 agents offering banking services nationwide . The bank’s headquarters are located at Kencom House on Moi Avenue, Nairobi, with additional offices at the eco-friendly KCB Plaza in Upper Hill .

📱 Digital & Innovation

KCB Bank Kenya has been at the forefront of digital banking innovations, offering services such as:

• KCB M-PESA: A mobile banking platform in partnership with Safaricom.

• KCB M-Benki: A mobile-based banking service.

• Online Banking: Comprehensive internet banking solutions for individuals and businesses.

In 2024, the bank completed the migration of its IT infrastructure to a Tier III data center, enhancing its digital service delivery .

🌱 Sustainability & Climate Initiatives

KCB Bank Kenya is committed to sustainable development, integrating climate change considerations into its operations. The bank has partnered with the Green Climate Fund to support projects focusing on agribusiness development, agricultural adaptation, and renewable energy technologies .

🏆 Awards & Recognition

KCB Bank Kenya has received numerous accolades, including:

• Best Regional Bank in East Africa: Awarded by the Africa Banker’s Awards in 2017.

• Best Practice in Sustainable Finance: Recognized by the Kenya Bankers’ Association

  📞 Phone Numbers

  • Customer Care (24/7):

    • +254 711 087000

    • +254 732 187000

    • +254 20 2287001

  • Card Support:

    • +254 711 087222

  • Corporate Lines:

    • Safaricom: +254 711 012000

    • Airtel: +254 734 108200

    • Landline: +254 20 3270000 / +254 20 2852000

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  💬 Digital Channels

  • WhatsApp: +254 711 087087

  • SMS: Send messages to 22522

  • Email: contactcentre@kcbgroup.com

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  📍 Physical Address

  • Head Office:

    • Kencom House, Moi Avenue

    • P.O. Box 48400-00100

    • Nairobi, Kenya

  • Additional Office:

    • KCB Plaza, Upper Hill, Nairobi

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  🌐 Online Presence

  • Website: https://ke.kcbgroup.com

  • Social Media:

    • Facebook: KCB Bank Group

    • Twitter: @KCBGroup

    • Instagram: @kcbgroup