Calltronix Contact & Training Centre

Calltronix Contact & Training Centre, officially known as Calltronix Kenya Limited, is a Nairobi-based business process solutions provider specializing in contact center operations, IT services, and digital marketing. The company offers multi-channel support services, including telephony, CRM customization, and business process automation, serving clients across Kenya, Uganda, Tanzania, and Djibouti .

📍 Location

Calltronix operates from two known locations in Nairobi:

• 1st Floor, The Promenade, General Mathenge Road, Westlands

• A3, Peponi Plaza, Mwanzi Road, Westlands

📞 Contact Information

• Phone: +254 111 010 700

• Email:

  • General inquiries: info@calltronix.com

  • Human Resources: hr@calltronix.com

  • Additional contact: l1@calltronix.com

• Website: www.calltronix.com

🧑‍💼 Leadership

The company is led by Mateen Premji, who serves as the Founder and CEO. He has been in this role since January 2017 and has a background in civil engineering and international hospitality management .

🛠️ Services Offered

Calltronix provides a range of services, including:

• Omnichannel Contact Center Solutions: Integrating phone, email, chat, social media, and surveys to enhance customer experience.

• Business Process Automation: Streamlining operations through CRM-based automation to improve service delivery and reduce costs.

• Business Telephony Solutions: Offering scalable and secure voice networks to enhance communication.

• Innovative Marketing: Providing digital marketing services such as social media marketing, web advertising, content marketing, SEO, and email marketing.

• IT Services: Ensuring optimal utilization of technology resources to add value to organizations .

🏢 Training Facilities

The company boasts a well-equipped training room available for both internal and external use. Features include a quality sound system, presentation materials, good lighting, and a capacity of 48 participants .